Tesla lets a car send live data to an app only if the owner has approved that app in the car itself. Approving adds Viametry's digital key to the car, like a phone key for a family member. Viametry uses the key only to switch on live data. It does not lock, unlock or control anything, and you can see and remove the key in the car at any time (Controls, Locks).
How to add it (about a minute)
- Be in or next to the car with the phone that has your Tesla app. The key travels to the car over Bluetooth, so this does not work from a distance.
- In Viametry, open Set up your car (Vehicles).
- On the phone: tap Add the key in the Tesla app.
- On a computer: scan the QR code with that phone.
- The Tesla app asks whether to add Viametry's key. Approve it.
- The car's screen shows a message. Approve it there too. If you are a driver added to the car rather than its owner in Tesla, the car asks you to tap your key card on the centre console instead.
- Back in Viametry, press Check again.
From then on everything is automatic: Viametry switches on live data, the car picks it up the next time it is awake (usually within minutes of getting in), and your first drive appears under Trips shortly after you drive. Once data arrives, the page says the car is set up, with Go to the overview.
If your car has FSD (Supervised), you can also switch on its assisted-driving statistics in Settings, Vehicle data. They are off by default.
What the status means
| Status | Meaning |
|---|---|
| Add the key | The key is not on the car yet. |
| Switching on live data | The key is on the car; Viametry is waiting for the car to wake up. |
| Waiting for your first drive | All set. |
| Streaming | Live data is arriving. Nothing to do. |
| Not supported | This car cannot stream live data to apps (some older cars). Charging, battery and software information still work. |
Viametry checks by itself every half hour; Check again checks at once.
If it does not work
- Make sure Bluetooth is on and you are at the car.
- Remove the key in the car (Controls, Locks) and add it again.
- Connection check on Settings, Integrations says what is missing.
- Write to support@viametry.com, or use Send feedback in the account menu: it adds the page you were on.
Did not find your answer? Write to support@viametry.com. In the app, Help at the top right of every page opens the guide for that page.