Refund & withdrawal policy

Every plan starts with 10 days free. Cancel before the trial ends and you are not charged at all.

If you are not happy with Viametry, ask for a full refund of any payment within 14 days of the day it was made. This applies to every plan: monthly or yearly, Personal or Business. Ask at paddle.net, where Paddle, our reseller, handles orders and refunds, or write to billing@viametry.com from your account's email address. A refunded subscription ends when the refund is made, and the money goes back to the payment method you used, normally within 14 days.

Cancel online without signing in, with the button below, or in the app under Settings → Subscription. The subscription ends at the end of the period you have paid for, nothing more is charged, and you keep full access until then. Apart from the 14-day refund above, the rest of a paid period is not refunded, with one exception the law sets: for consumers in Germany, a yearly plan that has run for more than a year ends one month after cancelling, and the unused part is refunded.

Need a break? Pause your subscription for one to three months in Settings → Subscription. The pause starts when the paid period ends. Nothing is charged while it lasts, the app is read-only and your cars keep recording.

If you are a consumer in the EU, you can withdraw from the contract within 14 days of concluding it, without giving a reason. The contract is concluded when you start your subscription, that is when your free trial begins. To withdraw, use Withdraw in Settings → Subscription, or send us a clear statement by email to billing@viametry.com or by post to Kairyo Services s.r.o., Za Arielem 1548/6, Michle, 140 00 Praha 4, Czech Republic. You may use the model form below, but you do not have to. Sending it before the 14 days end is enough.

Your subscription ends at once, and every payment you made for it is refunded in full, with no deduction for the days you used, within 14 days of receiving your withdrawal and to the payment method you used. Paddle carries out the refund.

If you want to withdraw from the contract, fill in this form and send it to us:

• To: Kairyo Services s.r.o., Za Arielem 1548/6, Michle, 140 00 Praha 4, Czech Republic, billing@viametry.com
• I hereby give notice that I withdraw from my contract for the provision of the following service: Viametry subscription
• Started on:
• Name:
• Email address of the Viametry account:
• Address:
• Signature (only if this form is sent on paper):
• Date:

Write to billing@viametry.com with your account's email address, and we will help.