Help centre
How can we help?
Step-by-step guides to every page of Viametry: connecting your car, trips and the logbook, charging costs, sharing, your account and subscription.
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Getting started
The app page by page
- OverviewYour car or fleet at a glance: what needs you today, your last trips, and the key figures.
- Trips and drivesYour drives grouped into trips: finding them, marking them business or private, adding details, and fixing the grouping.
- ChargingEvery charging session with its energy and cost, how costs are found, and how to price public charging.
- VehiclesEach car's details, connection, software, tyres and battery, plus what the car costs to run.
- LogbookThe tax logbook of your business cars: what fills itself, what you add, the country check and the exports.Business accounts
- MaintenanceInspection, insurance, vignette, service, tyres, warranty and lease dates, worked out for each car, with reminders.
- MetricsWhen and where you drive, efficiency, charging habits and the comparison with a fuel car.
- Cars that need attentionThe cars of a business account that need attention first: alerts, data problems and cars without a driver.Business accounts
- ExpensesAdd car expenses and home-charging reimbursement requests, and approve your drivers' ones.Business accounts
- Fleet reportsDistance, business and private use, and charging cost per car, plus costs by cost centre.Business accounts
- Accounting packageOne Excel file for your accountant: a fleet summary plus a logbook sheet for each car.Business accounts
How to
- Several connected accountsOne Viametry account can hold cars from more than one Tesla login, for couples, families and companies.
- Sharing cars and rolesInvite family or colleagues, choose what each person may see and do, and preview the app as they see it.
- Checking your logbook's checksumHow the records checksum on every logbook export shows that the records were not changed afterwards.Business accounts
- ExportsEvery file Viametry can export, where to find it, and which language it is written in.
- Privacy for driversWhat is recorded when you drive a company car, who sees it, and what you control.Business accounts
- Notifications and emailsChoose which alerts reach you by push or email, switch push on for a device, and set quiet hours.
- When data is missingWhy trips, charging or live data can be missing, how to find the cause, and how to reconnect.
- Sending feedbackReport a problem, suggest an idea or ask a question from inside the app, with screenshots.
- Charging tariffsYour home electricity price and the prices of charging places, flat or with cheaper and dearer hours.
- Saved placesName the places you drive to, so trips show their names; set Home and Work; answer place suggestions.
- Vehicle dataPer-car settings: odometer start, registration plate, business use, driver, route keeping and battery readings.
- TagsThe account's drive tags, the purpose each one implies, and which tags are left out of figures.
- Cost centresBook cars, trips, expenses and costs to your company's cost centres.Business accounts
- AI assistantsConnect Claude, ChatGPT or Grok to your trips and charging, decide what it may do, and withdraw it.
Your account and subscription
- Plans, the trial, cancelling and refundsHow the subscription works: per-car plans, the free trial, changes, pausing, cancelling, refunds and withdrawal.
- SettingsWhere everything is in Settings, plus your profile, display preferences and account security.
- Your dataDownload everything Viametry holds about you, manage your recording agreement, or delete your account.
- OrganizationA business account's accounting details, driver privacy policy and tax choices.Business accounts
- Members & accessWho can use each car, with which access, and who drives it.
Did not find your answer? Write to support@viametry.com. In the app, Help at the top right of every page opens the guide for that page.