Terms of service

Viametry is provided by Kairyo Services s.r.o., Za Arielem 1548/6, Michle, 140 00 Praha 4, Czech Republic, company number (IČO) 08898359, registered in the Commercial Register of the Municipal Court in Prague, section C, file 326911 (“we”, “us”). Your contract for Viametry is with us. You can reach us at hello@viametry.com.

These terms apply when you create a Viametry account or use the app, including the demo. By creating an account, starting a trial or continuing to use Viametry, you agree to them. If you accept them for a company, you confirm that you may act on its behalf, and the company is the customer.

Viametry is a web app that reads data from your Tesla through Tesla's official interface, with read-only access, and turns it into trips, charging and running costs, reminders, a logbook and reports. What it can show depends on your car, the permissions you grant and the data Tesla delivers; missing or delayed data affects the records. We work to keep Viametry available and accurate, but we do not guarantee that it will be uninterrupted or error-free. Viametry does not replace the information in your car or the Tesla app, and you should not rely on it for safety decisions.

You must be at least 18 years old. Keep your sign-in details to yourself and tell us straight away if you think someone else has used your account. Connect only cars and Tesla accounts you are entitled to use, and share access only with people you may share it with. You are responsible for what happens in your account, including what the people you invite do there.

If you record cars that employees or other people drive for your business, use a business account, where the driver safeguards apply. You decide what is recorded, and you are responsible for having a lawful basis and for informing the drivers as the rules of your country require. For their data you are the controller and we process it on your behalf, under our data processing agreement, which forms part of these terms for business accounts and is published at app.viametry.com/legal/dpa; it is accepted when a business account is opened or an account is switched to business, and the app records who accepted which version. Country profiles help you keep records; they are not tax advice and do not guarantee that a tax authority accepts the logbook. Check and correct your records before you use them.

Do not use Viametry to break the law, to track anyone without a legal basis, to commit fraud or send spam, or to infringe anyone's rights, including intellectual property. Do not try to get around its security or limits: no malware, probing or scanning for vulnerabilities, automated scraping or overloading of the service, and no access to accounts or data that are not yours.

Plans are priced per car and billed monthly or yearly; the current prices are on the pricing page. Personal prices include VAT. Business prices exclude VAT, which is added for your country at checkout.

Every new subscription starts with a 10-day free trial, which needs a payment card. If you cancel before the trial ends, nothing is charged. Otherwise the plan starts when the trial ends and renews automatically for the same period until you cancel. If you are a consumer in Germany, a yearly plan does not renew for another fixed year: after the first year it continues for an indefinite period, you can cancel it at any time with one month's notice, and we refund the unused part of the year you paid for.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment, invoices, taxes and refunds, and Paddle's buyer terms apply to the purchase.

If a payment fails, Viametry stays readable for 30 days while Paddle retries, and your cars keep recording. After that you can still sign in and download your data, but not use the rest of the app until the subscription is paid.

If we change a price, we tell you at least 30 days before it applies to you. The new price applies from your next renewal, and you can cancel before then.

You can cancel at any time, online without signing in or in the app under Settings → Subscription. The subscription then ends at the end of the period you have paid for. In the online form you can also declare an extraordinary termination for an important reason, or choose the date the contract should end; we confirm what you declared at once and answer within 5 working days. You can also pause it for one to three months. Refunds and the right of withdrawal are explained in the refund policy.

After a subscription ends you can still sign in and download everything that was recorded until the end of the following calendar year; then the account's data is deleted. You can ask for your account to be deleted earlier at any time in Settings.

Your data stays yours. We use it only to provide Viametry, as the privacy notice describes; we do not sell it or use it for advertising. Viametry itself, including its software, design, texts, name and logo, belongs to us. While your account is active you may use Viametry for your own or your company's purposes; you may not copy, resell or rebuild it.

Viametry is not affiliated with or endorsed by Tesla, Inc. It depends on Tesla's interfaces and terms. If Tesla changes or limits access, some features may change or stop working; we will tell you about changes that affect you, and you can cancel at any time.

We may suspend or close an account after a serious or repeated breach of these terms, when payment is not made, or when needed to protect the service, other customers or their cars from a security or fraud risk. Where we can, we warn you first and give you the chance to fix the problem and to download your data. You can end the contract at any time by cancelling your subscription or deleting your account.

Nothing in these terms limits your mandatory rights as a consumer, or our liability for harm caused intentionally or through gross negligence, or for injury to life or health. Otherwise, as far as the law allows, we are not liable for indirect or consequential loss, and our total liability for all claims is limited to the amount paid for Viametry in the 12 months before the claim arose.

We may update these terms, for example when the service or the law changes. We tell you about important changes by email at least 30 days before they apply. If you do not agree, you can cancel before then; if you keep using Viametry after they apply, the new terms apply to you.

These terms are governed by Czech law. If you are a consumer, you also keep the protection of the mandatory law of the country where you live. Please write to us first: we aim to resolve every complaint. Consumers can also turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, adr.coi.cz) for out-of-court dispute resolution, or to the courts.

hello@viametry.com for general questions, support@viametry.com for help with the app, billing@viametry.com for subscriptions and payments, privacy@viametry.com for your data. Post: Kairyo Services s.r.o., Za Arielem 1548/6, Michle, 140 00 Praha 4, Czech Republic.