- Open the account menu (your initials, top right; on a phone the menu button) and choose Send feedback.
- Choose what it is about: something doesn't work, an idea, or a question.
- Write what happened. For a problem: what you did, what you expected, and what happened instead.
- Add up to three screenshots if they help. On a computer you can also paste one. They are made smaller before sending and deleted once the report has been dealt with.
- Send.
You get a ticket number (for example VM-1234). To ask for an update, write to support@viametry.com and quote it.
What goes with your report
To help find the problem, the report also includes your name and email, the page you came from, the app version, your browser and device, the window size and your language. What is sent with your report shows the list before you send. No vehicle identification numbers and no locations are sent.
If a page fails to load, the error page offers Report this problem, which adds an error reference to the report.
Did not find your answer? Write to support@viametry.com. In the app, Help at the top right of every page opens the guide for that page.