Viametry is sold through Paddle, which handles payment, VAT and invoices as the merchant of record. Receipts come from Paddle.
Plans
- Personal: per car and month, the same price for every car. Prices include VAT.
- Business: per car and month, 10 % less for the whole fleet from 15 cars; from 50 cars, get in touch for a quote. Prices exclude VAT; a company with a VAT ID in another EU country pays no VAT (reverse charge).
- Monthly or yearly; yearly is cheaper.
You pay only for the cars you add; nothing is recorded for the others.
The free trial
Every plan starts with 10 days free. A card is needed to start; nothing is charged if you cancel before the trial ends. Someone who subscribes again after a subscription ended gets no second trial.
Billing details and invoices
Before the card, Viametry asks for the Billing details your invoices show: the country always, the company name on a business account, and optionally your name, company ID, VAT ID and address (on a personal account, tick Buying for a company to add a company). A valid EU VAT ID from another country means no VAT is charged (reverse charge).
Change them on Settings, Subscription; the next invoices follow. Download invoices and change your card in Paddle's customer portal, linked there.
Changing cars, plan or payment details
On Settings, Subscription:
- Add cars from your Tesla account: each is billed from today, pro rata.
- Update payment details: opens Paddle's secure window.
- Switch between an individual and a business account.
Give a month, get a month
On a paid monthly plan, Show my code (Settings, Subscription) gives you a referral code. A friend who starts with it gets their first month free on a monthly plan; you get a month free at your next renewal for each friend who becomes a paying customer. The code becomes available once your own subscription is paid, after the free trial.
Cancelling
Cancel subscription on Settings, Subscription, or without signing in on the public cancellation page (linked from the website's footer). The subscription ends at the end of the paid period; everything works until then, and you can export your data until the end of the following year.
For consumers in Germany, a yearly plan that has run for more than a year ends one month after cancelling, and the unused part is refunded.
Pausing
Pause for one to three months. The pause starts when the paid period ends and ends by itself. Nothing is charged; the app is read-only and your cars keep recording, so the logbook has no gap.
Refunds and withdrawal
- Any payment can be refunded in full if you ask within 14 days of it, at paddle.net or by writing to billing@viametry.com from your account's email address.
- Consumers in the EU can withdraw from the contract within 14 days of starting the subscription: Withdraw (14 days) on Settings, Subscription. The subscription ends at once and every payment is refunded in full, with no deduction for the days used.
The full rules: the refund policy at https://viametry.com/refunds/.
Did not find your answer? Write to support@viametry.com. In the app, Help at the top right of every page opens the guide for that page.