Downloading your data
Export as spreadsheet or Export as JSON downloads everything Viametry holds about you: account, cars, trips, charging, places, settings, and the records of your own actions.
Recording agreement (Austria)
Where the law needs each driver's own agreement, you choose here whether your trips are recorded with their locations. Without agreement, trips are recorded without locations. You can withdraw it at any time with Withdraw my agreement.
AI assistants
Connected assistants and how to withdraw them: see AI assistants.
Deleting your account
- Request account deletion. A 14-day grace period starts; nothing is deleted yet and you can Cancel deletion request.
- To skip the wait, tick Delete my account now before confirming. This cannot be undone.
- A subscription is cancelled at the end of its paid period: you are not charged again, and the rest of the period is not refunded. If you cancel the deletion request, the subscription continues.
After deletion, backups expire within a further 40 days.
Related: Exports, Plans, the trial, cancelling and refunds.
Did not find your answer? Write to support@viametry.com. In the app, Help at the top right of every page opens the guide for that page.