Everything about whether your cars' data is arriving is in Settings, Integrations.
Start with the connection check
Connection check looks at each car and says in plain words what is wrong and what to do: no Tesla account connected, the connection stopped, a missing permission, the virtual key not added, the car's software too old, Tesla refusing the data setup, the setup still on its way, no data yet, or no data for some days.
Each connection also shows its state: Working: data is arriving, Connected: waiting for the first data, or Needs attention, with How to fix.
Vehicle data coverage
Below the connections, Vehicle data coverage shows per car whether each kind of data arrives: live status, location, charging history, the live data sent while driving, and drives.
| Status | Meaning |
|---|---|
| Available | Data is current. |
| Limited | Some is missing, usually a permission. |
| Stale | Nothing new has arrived for a while. |
| Missing | None yet. |
The reason is named: Permission missing, Out of date, or Not available for this car. Trips and Charging show a notice when some of the chosen cars have missing or limited data.
Common causes and what to do
- Permission missing: the Tesla connection does not allow this data. Press Reconnect and tick it on Tesla's page.
- Out of date: the car was awake but sent nothing, or has sent nothing for three days (seven when it is parked at home or at a saved place). A car that is simply parked and asleep is not out of date: after two days of silence (six at home) Viametry wakes it once to check the connection. If it lasts, check the virtual key (Adding the virtual key).
- No records yet: nothing has happened yet, for example no charging since the car was added.
- Not available for this car: this car cannot send this data.
Reconnecting
Reconnecting asks Tesla again for the permissions you tick. Anything left unticked stops working after the reconnect. Existing history is kept. Only an account owner can reconnect.
Did not find your answer? Write to support@viametry.com. In the app, Help at the top right of every page opens the guide for that page.